Help & Contact

You’ll receive an order confirmation by email. If it hasn’t arrived, check your junk folder first. Still nothing? Email admin@sherclan.com.au with the name and email address used at checkout so we can check.

Get in touch as soon as possible with your order number and what you’d like to change. We process orders quickly, so changes and cancellations aren’t guaranteed. If your parcel has already been dispatched, we can help you explore your return or exchange options once it arrives.

Email us straight away with your order number and the correct address. We’ll do our best to update it before dispatch. Once your parcel is on its way, we may no longer be able to change the delivery details.

You can pay using the card and digital wallet options shown at checkout. Afterpay and Zip are also available for eligible purchases, subject to the provider’s approval and terms.

Enter your code in the discount field at checkout before completing payment. Check that the discount has been applied to your total before placing your order.

Check the spelling, expiry date and any minimum spend or product exclusions. Some offers can’t be combined with other discounts. If it still isn’t working, send us the code and a screenshot so we can take a look.

We ship to Australia, New Zealand and selected international destinations. Enter your delivery address at checkout to see the available shipping options. If your country isn’t listed, contact us before ordering.

Free standard jewellery shipping to Australia, New Zealand and India on orders over $75 AUD, after discounts.

For orders up to $75 AUD, standard shipping is $8 AUD. Express is $10 AUD on all orders to these destinations. Ring sizers have separate rates. See Shipping & Delivery.

In-stock orders dispatch within 24hrs, excluding weekends and public holidays.

You’ll receive a shipping confirmation with tracking details once your order is on its way.

After dispatch, standard delivery is estimated at 2–5 business days for Australian metro areas, 3–7 for regional Australia, 5–10 for New Zealand and 7–15 for other supported destinations.

Allow additional time for processing, remote locations and customs. See Shipping & Delivery for express options.

Yes. Express shipping is $10 AUD to Australia, New Zealand and India, and $25 AUD to other supported destinations. Free shipping applies to standard delivery only. Ring sizers have separate rates.

See Shipping & Delivery for estimated transit times.

Use the tracking link in your shipping confirmation email. If you can’t find it, check your junk folder or contact us with your order number. Tracking can take a little time to update after dispatch.

For orders delivered to Australia, New Zealand, the United States, the United Kingdom, Canada and European Union member states, duties and taxes are included in your order total. You won’t need to pay additional import duties or taxes when your order arrives.

For all other supported destinations, including India and European countries outside the EU such as Switzerland and Norway, import duties, taxes or customs-handling fees may be charged by your local customs authority or carrier. These charges are not included in our prices and are payable by you.

If you receive a request for import charges on an order to a destination marked “Duties & taxes included”, contact admin@sherclan.com.au with your order number and a copy of the request before paying so we can help resolve it.

Shipping & Delivery has the full details.

Check the latest tracking update, delivery address and any collection instructions. If it’s marked delivered, check with your household and around your delivery location.

Still can’t find it? Send us your order number and tracking details so we can help investigate.

Shipping protection is included with your order at no extra charge. If something goes wrong in transit, contact us with your order number and details of the issue so we can help.

For damaged deliveries, keep the packaging and send clear photos of both the parcel and your piece.

Start with our Size Guide. You can measure the inside diameter of a ring that fits the intended finger and compare it with our chart.

You can also use the “Find my size” tool on the product page as a guide. For the most accurate measurement, visit a local jeweller and show them our size chart.

Our rings use US sizing. The Size Guide includes Australian/UK equivalents, inside diameters and finger circumferences so you can compare measurements.

Send us your measurement and the ring you’re considering before ordering. Fit can vary with the width and shape of the band, so we’d rather help you choose than have you guess.

Need another size? Request an eligible size exchange within 30 days of delivery, with standard return and replacement postage covered.

Eligible change-of-mind returns receive an exchange or store credit. Conditions and exclusions apply. Your consumer rights remain unaffected.

Returns & Exchanges — eligibility, costs and how to start a return.

Contact us with the design and size you’re after. We produce in smaller quantities, so availability can change and restocks aren’t guaranteed.

Request an eligible voluntary return within 30 days of delivery for an exchange or store credit. Keep the piece unworn and in its original condition and jewellery packaging.

Statutory refunds and cancellation rights remain unaffected. See Returns & Exchanges.

Email admin@sherclan.com.au with your order number, item and preferred outcome. For size exchanges, include the size you need.

Obtain approval before posting voluntary returns. For faulty-item claims, contact us so we can arrange the assessment; this does not limit your consumer rights.

Sale items, gift cards, customised or engraved pieces, and earrings are excluded under our current policy. These change-of-mind exclusions are separate from help with faulty, damaged or incorrect items.

We’ll discuss an alternative or store credit with you. Size exchanges depend on stock availability. Statutory remedies remain unaffected.

Contact us as soon as you notice the issue. Include your order number, a brief description and clear photos of the piece and packaging.

We’ll assess what’s happened and help arrange the appropriate next step.

Our current Yodhā rings are handcrafted from recycled 925 sterling silver. Gold vermeil pieces have a 2.5-micron layer of 18k gold over the sterling silver base, finished with a clear protective E-coating.

Materials may vary as we introduce new designs, so check the details on each product page.

Gold vermeil is gold layered over a sterling silver base. Our current vermeil pieces use 18k gold, giving you the colour of gold with solid sterling silver underneath. They aren’t solid gold throughout.

The clear E-coating provides an additional layer of protection to help reduce tarnishing and surface wear. It helps preserve the finish, but your piece still benefits from proper care.

To keep the finish looking its best, we recommend taking your jewellery off before swimming, showering or exercising. Prolonged moisture, chlorine, saltwater and chemicals can affect the finish over time.

Gently wipe it with a soft, dry cloth after wear. Avoid harsh cleaners and abrasive polishing, particularly on gold vermeil.

Store each piece separately in its pouch or box to help prevent scratches. Our Jewellery Care Guide has more tips.

Our pieces are handmade, so small differences in texture and finish can occur. Lighting and screens can also affect how colours appear.

If something looks wrong rather than simply different, send us a photo and we’ll take a look.

Our jewellery is made with hypoallergenic materials. Everyone’s skin is different, so please check the materials listed in each product description for anything you know you’re sensitive to. If you’re unsure about a particular piece, get in touch before ordering and we’ll help.

Yes. Every piece is backed by Sher Clan’s lifetime guarantee. If you have a concern about your jewellery, contact us with your order number, photos and a description of what has happened so we can assess it.

Email admin@sherclan.com.au before arranging any repairs. Include clear photos and tell us how the damage happened. We’ll review the piece and explain the available options.

Yes. Our jewellery comes in gift-ready packaging, with a polishing cloth, velvet bag and care guide. Additional inclusions may vary by collection.

Two pieces will usually share a box, while larger orders may be packed across multiple boxes. If you’re buying for different people and need separate packaging, contact us before placing your order to discuss the best way to arrange it.

We use recycled silver in our current collection, produce in smaller quantities and look for ways to reduce unnecessary packaging. As we introduce new materials and designs, we’ll keep reviewing how they’re sourced and made.

Read more about our approach on the Sustainability page.