What is your returns policy?

We offer a 14-day return window from the date your order is delivered. Items must be unworn, unused, and returned in their original condition and packaging.

For full details on eligibility, exclusions, and how to start a return or exchange, please refer to our Returns & Exchanges Policy.

Can I exchange an item for a different size?

Yes - exchanges for a different size are available within the 14-day return window, subject to stock availability. Please see our Returns & Exchanges Policy for detailed instructions.

Do you offer free shipping?

Free shipping is currently available for Australia only (for orders over $200). See our Shipping Policy.

Do you ship internationally?

Yes - we ship internationally. Shipping costs and delivery timelines for other countries vary depending on your location and the shipping method selected at checkout. Shipping costs and estimated delivery times are shown at checkout before you complete your order.

For more details on shipping timelines and costs, please refer to our Shipping Policy.

How are Sher Clan pieces packaged?

All Sher Clan pieces come in gift-ready packaging. Each jewellery box includes a polish cloth, velvet bag, care guide card, and additional extras depending on the collection.

If you order two items, they will usually be packed together in one box. Orders of three or more items may be packed across multiple boxes.

If you prefer each item to be packaged separately, we recommend placing separate orders. Learn more about the materials we use on Sustainability Page.

How do I find the right size?

We recommend checking our Sizing Guide before placing your order to ensure the best fit. The guide includes clear instructions and tips to help you measure accurately.

How do I care for my jewellery?

To keep your Sher Clan pieces looking their best, we recommend avoiding prolonged exposure to water, harsh chemicals, and heavy impact. When not worn, store your jewellery in a soft pouch or box, and give it an occasional polish with a clean, dry cloth.

For full care instructions, please visit our Jewellery Care Guide.

If you didn’t find what you were looking for or have any other questions, feel free to head over to our Contact Us page and send us a message and we’ll aim to get back to you ASAP!