At Sher Clan, we want to make sure you’re happy with your order.

Therefore, if you’re not fully satisfied, have received the wrong item, or believe your product is faulty, don't stress, we got you covered. You can request a return or exchange in line with the policies outlined below.

As a small, independent brand, we kindly ask for your patience and that all return requests follow the conditions outlined below.

CHANGE OF MIND RETURNS

If you change your mind, you may request a return within 14 days of receiving your order for non-sale and non-customised items, provided the item meets our Return Conditions.

Returned items must be unused, unworn, and in original condition, including all original packaging.

For approved change-of-mind returns, we offer:

• An exchange, or
• Store credit issued as a gift card

Items that fail to meet these conditions will not be accepted upon return.

REFUNDS

We offer monetary refunds for faulty products only.

If a product is confirmed to be faulty, a refund will be issued to the original payment method or a replacement will be arranged where appropriate.

DAMAGES AND ISSUES

Please inspect your order upon arrival and contact us immediately if your item is defective, damaged, or incorrect.

We’ll assess the issue and make it right.

Please note:

• We do not accept returns on sale items or gift cards
• All our pieces are handmade so slight variations in finish, texture, or detail are natural and part of their uniqueness
• If you have any concerns, feel free to reach out and we’ll assess your case individually.

HOW TO REQUEST A RETURN/EXCHANGE

To request a return or exhange, please email us at: admin@sherclan.com.au

All returns must be approved before being sent back. Once approved, we will provide return instructions and the return address.

Returns sent without prior approval may not be accepted.

Return Shipping & Responsibility

• Original shipping charges are non-refundable
• Return shipping costs are the responsibility of the customer, unless the item is confirmed as faulty
• It is the customer’s responsibility to ensure returned parcels reach us safely
• We are not liable for items lost during return shipping

CANCELLATIONS

Once an order has been placed, we are generally unable to cancel it before it has been packed and dispatched.

If your order has already been dispatched, please contact us and we’ll be happy to assist with return or exchange options once the item has been delivered.

EXCHANGES & RESIZING

If your item isn’t the right fit or doesn’t suit you, you may request an exchange or resize in line with our policy.

Exchange or resized items will be dispatched once your returned item has been received and approved.

Please note:

• We cannot guarantee your desired size or item will be in stock
• We cannot hold items for exchange, so we recommend sending returns back promptly
• If your requested exchange item or size is out of stock, a store credit will be issued
• Discount codes cannot be applied to exchanged or resized items
• Return shipping costs are the responsibility of the customer unless the item is deemed faulty
• Customised or engraved pieces cannot be exchanged or resized
• For hygiene reasons, earrings cannot be returned