Returns & Exchanges

Yes. Contact us within 30 days of receiving your order to request an exchange or store credit for an eligible item.

For these voluntary returns, your piece must be unworn, unused and undamaged, with its original jewellery packaging and included accessories. You can carefully try it on to check the fit.

We don’t offer money-back refunds for voluntary change-of-mind returns. This does not affect any statutory refund or cancellation rights you may have.

Yes. If your eligible ring isn’t the right fit, contact us within 30 days of delivery.

We cover standard postage to return the ring and send the replacement size. Contact us first so we can arrange the return method.

Size exchanges are subject to availability and the return conditions above. If your preferred size is unavailable, we’ll discuss an alternative or store credit with you.

A size exchange replaces your ring with another size; it does not involve physically resizing your original piece.

Our voluntary change-of-mind and size-exchange policy excludes:

• Sale items.
• Personalised or engraved pieces.
• Gift cards.
• Earrings, for hygiene reasons.

Any additional exclusions will be clearly stated before purchase.

These exclusions do not remove your rights if a product is faulty, incorrect, misdescribed or otherwise fails to meet applicable consumer guarantees. Statutory cancellation rights also take priority where they apply.

1. Email admin@sherclan.com.au with your order number or other proof of purchase.
2. Tell us which item you’re returning and whether you’d like a size exchange, another item or store credit.
3. If there’s a problem with the piece, describe it and include photographs where possible.
4. We’ll reply with the next steps, return address and any applicable postage arrangements.

For voluntary returns, please obtain approval before posting and send the item within 14 days of that approval.

For faulty-item claims, contacting us first helps us arrange the assessment; it is not a condition that removes your statutory rights.

Pack the piece securely to protect it in transit.

If we provide a return label, follow the supplied instructions. If you arrange your own postage, use a tracked service and keep your receipt and tracking number.

For international returns, contact us for the appropriate return and customs instructions before sending the parcel.

For a voluntary return for store credit or a different style, you pay the return postage. If you choose another item, we’ll confirm any replacement shipping charge before proceeding.

Original delivery charges are not credited for voluntary change-of-mind returns. If your original order qualified for free shipping, we won’t retrospectively deduct an outbound shipping charge.

We don’t charge a restocking fee.

Eligible size exchanges follow the free standard-postage arrangement described above. Faulty-item claims and statutory cancellations follow the rules applicable to those claims.

Your return value is based on the amount actually paid for the returned item, after discounts.

For an exchange to a more expensive piece, you pay the difference. If the replacement costs less, the remaining value is issued as store credit.

Store credit is emailed to you as a digital gift card and has no expiry date.

For bundles or multi-buy offers, we’ll explain how the original discount is allocated to the returned item before you send it back.

We aim to assess and process voluntary returns within five business days of receiving them.

Once approved, we’ll email your store credit or confirm dispatch of your replacement. Replacement delivery time is additional.

If a faulty-item assessment requires more time, we’ll explain the next steps and keep you updated.

Where a monetary refund is due, we’ll confirm when it has been issued. Your payment provider may take additional time to show it in your account.

Email us with your order number or other proof of purchase, a description of the issue and photographs where possible.

We may need the piece returned for assessment. If the problem is confirmed, we’ll cover reasonable return postage and provide the remedy required by applicable consumer law.

For a major failure under Australian Consumer Law, you can choose a refund or replacement. For a minor problem, we may arrange a free repair within a reasonable time; further remedies may apply if it cannot be resolved.

The 30-day voluntary return window, original-packaging requirement and change-of-mind exclusions do not restrict these rights.

Contact us as soon as possible after ordering.

We’ll check whether the order can still be changed or cancelled before dispatch. Once it has been dispatched, we may need to arrange a return instead.

This does not limit any statutory cancellation rights.

Mandatory consumer protections in your country continue to apply.

Where UK or EU distance-selling cancellation rights apply, you can notify us of cancellation of an eligible purchase within 14 days of delivery, without giving a reason, and send it back within a further 14 days. Email admin@sherclan.com.au with your name, order details and a clear statement that you wish to cancel. Approval is not required to exercise this right.

For an eligible statutory cancellation, we refund the returned goods and the basic outbound delivery charge where required by law, using your original payment method unless you agree otherwise. Extra charges for premium delivery above the least expensive standard option are not included. You pay return postage unless we have agreed to cover it or the law requires otherwise.

We issue the refund within the applicable statutory deadline. Where permitted, we may wait until we receive the goods or evidence they have been sent back, whichever is earlier. You may inspect the goods as you would in a shop; deductions for handling beyond what is needed to establish their nature, characteristics and functioning apply only where permitted by law.

Exceptions may apply to personalised goods and qualifying sealed hygiene items that have been unsealed. A sale discount alone does not remove statutory cancellation rights. Our voluntary store-credit policy does not replace these rights.

No. Our lifetime guarantee is separate from the voluntary 30-day returns policy.

If you have a concern about your piece after 30 days, contact us so we can assess it under the applicable guarantee and consumer-law rights.