Shipping & Delivery

In-stock orders dispatch within 24hrs, excluding weekends and public holidays.

During busy releases and sale periods, processing may take longer. If there is a significant delay with your order, we’ll contact you.

You’ll receive a dispatch email with tracking details once your parcel is on its way. Delivery estimates start from dispatch, rather than the day you place your order.

We ship within Australia, to New Zealand and to selected international destinations, including India.

Enter your delivery address at checkout to see the available shipping options. If your destination isn’t available, contact admin@sherclan.com.au before ordering and we’ll let you know whether we can help.

Free standard jewellery shipping to Australia, New Zealand and India on orders over $75 AUD, after discounts.

Eligibility is based on the value of eligible jewellery after discounts, excluding shipping charges. Free shipping applies to standard delivery only. Express shipping costs $10 AUD to Australia, New Zealand and India, regardless of order value. Standard shipping to these destinations is $8 AUD for orders up to $75 AUD.

Ring sizers are free, with Australia Post shipping calculated at checkout based on your delivery address and parcel weight and dimensions. No handling markup is added. Mixed orders may have combined shipping charges. All available services and the final charge are shown before you pay.

These are estimated transit times after dispatch. Add up to 24hrs for processing, excluding weekends and public holidays, to estimate the total time from ordering.

Remote locations, customs clearance, public holidays and carrier disruptions can extend delivery times. These estimates are a guide, rather than a guaranteed arrival date.

Need your order for a particular date? Contact us before ordering so we can help you assess the available options.

Your dispatch email includes a tracking link. Tracking may take a little time to update after the shipping label is created and the carrier receives your parcel.

If you can’t find the email, check your spam folder or contact us with your order number.

For orders delivered to Australia, New Zealand, the United States, the United Kingdom, Canada and European Union member states, duties and taxes are included in your order total. You won’t need to pay additional import duties or taxes when your order arrives.

For all other supported destinations, including India and European countries outside the EU such as Switzerland and Norway, import duties, taxes or customs-handling fees may be charged by your local customs authority or carrier. These charges are not included in our prices and are payable by you.

If you receive a request for import charges on an order to a destination marked “Duties & taxes included”, contact admin@sherclan.com.au with your order number and a copy of the request before paying so we can help resolve it.

We use Australia Post services. International parcels may be handed to a local delivery partner in the destination country. Your tracking link identifies the carrier and shows delivery updates.

The available service depends on your delivery address and the option selected at checkout.

Some deliveries require a signature. Check your tracking information for delivery instructions and collection options.

If you authorise the carrier to leave your parcel, choose a secure location and review the carrier’s delivery conditions.

Email admin@sherclan.com.au as soon as possible with your order number and the correct address.

We’ll do our best to update it before dispatch. Once your parcel is on its way, an address change may not be possible.

If an incorrect or incomplete address results in a returned parcel, we’ll contact you about the available options and any reasonable redelivery costs before proceeding.

Contact us with your order number and tracking details. We’ll help investigate with the carrier and work with you to resolve the issue.

For damaged deliveries, include photographs of the item and packaging where possible, and keep the packaging while we investigate.

If your tracking says “delivered” but you haven’t received the parcel, check any nominated safe place, reception area or household members, then contact us.

Shipping protection is included at no extra charge. This support is additional to your rights under applicable consumer law.

If a parcel is returned because it wasn’t collected, the address was incorrect or delivery was refused, we’ll contact you to discuss the next steps.

Any proposed redelivery or return charges will be explained before we proceed. We won’t apply these charges where the problem was our mistake or where doing so would conflict with your consumer rights.