Shipping Policy

PROCESSING TIMES

All orders are processed within 1–3 business days (excluding weekends and public holidays).

During launch periods, promotions, or high-volume sales, processing times may be slightly extended. Once your order has been dispatched, you will receive a confirmation email with tracking details.

SHIPPING DESTINATIONS

We currently ship to:

  • Australia
  • New Zealand
  • International - selected countries

Please note:

We do not ship worldwide at this time due to varying import regulations. This will be updated as we expand.

SHIPPING RATES & DELIVERY OPTIONS

Australia and New Zealand

Shipping Method Cost
Standard Shipping (Orders over $100 AUD) Free shipping
Standard Shipping (Orders under $100 AUD) Flat rate of $10 AUD
Express Shipping (Australia – Metro) Approx. $15 AUD
Express Shipping (Australia – Regional) Approx. $20 AUD
Express Shipping (New Zealand) Approx. $15 AUD

International Shipping

Shipping Method Cost
International Standard Approx. $20–$35 AUD
International Express Approx. $35–$60 AUD

International shipping costs are estimates and may vary depending on destination and local carrier requirements. Final pricing is calculated at checkout.

ESTIMATED DELIVERY TIMES

Delivery times are estimates only and may vary depending on location, postal conditions, and Australia Post network delays.

Australia

Standard Shipping

  • Metro areas: approx. 2–5 business days
  • Regional areas: approx. 3–7 business days

Express Shipping

  • Metro areas: approx. 1–3 business days
  • Regional areas: approx. 2–4 business days
New Zealand

Standard Shipping

  • approx. 5–10 business days

Express Shipping

  • approx. 3–6 business days
International

Standard Shipping

  • approx. 7–15 business days

Express Shipping

  • approx. 5–10 business days

Please note that delivery times and postage costs for regional Australia may vary and are calculated at checkout.

SIGNATURE ON DELIVERY

For security purposes, signature on delivery is required for all orders over $100 AUD. Orders under $100 may be delivered with Authority to Leave, depending on Australia Post service availability.

TRACKING YOUR ORDER

All parcels are tracked and your tracking info is automatically emailed over to you. Check your spam folder if you haven’t received it, otherwise please contact us. Please allow time for tracking updates to appear in the carrier’s system.

CUSTOMS, DUTIES & IMPORT FEES

Sher Clan is not responsible for any customs duties, import taxes, or additional fees associated with your order or country.

Please check your local regulations to confirm whether any additional customs or import charges apply. Any such fees are the responsibility of the customer.

ADDRESS ACCURACY

We are not responsible for lost orders due to incorrect or incomplete delivery addresses provided at checkout.

Please ensure all shipping details are correct before placing your order. If you notice an error after ordering, contact us as soon as possible and we’ll do our best to assist prior to dispatch.

LATE OR LOST ORDERS

Sher Clan is not responsible for lost orders due to incorrect delivery addresses.

For delayed orders, please check your tracking number or contact your local postal service directly.

If you require assistance or are unsure of your tracking details, please contact us at: admin@sherclan.com.au

Once an order has been handed over to Australia Post, delivery timeframes are managed by the carrier.

CONTACT

For any shipping-related enquiries, please contact: admin@sherclan.com.au